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PPPay.com HelpDesk > FAQ > Requesting

Requesting FAQs Read below for info on requesting money from other users.

Questions
  1. Are there any restrictions ?
  2. How much does it cost to receive money ?
  3. How do I request money ?
  4. Can I request money from someone who is not a PPPay.com member?
  5. Why does the sender have to complete the verification check before I can accept the funds

Answers
1. Are there any restrictions ?
Individuals are restricted to a maximum of £90.00 or equivalent in their account at anyone time due to the European E-money directive that came into effect in Oct 2002.
If you require more you need to upgrade free of charge and become a merchant account status member. Go to your 'Edit details' section in your members area to upgrade.
2. How much does it cost to receive money ?
Payments sent incur a 3.3% receiving fee plus a fixed fee depending on the origin of the money being sent, cards have the highest fixed fee, followed by bank account and the PPPay account balances which have no fixed fee added.
3. How do I request money ?
Go to your 'request money' section in your own myPPPay area and enter the email address and amount you are requesting from another person.
If there is more than one peson you are requesting money from you can enter multiple email addresses and send all at the same time.
4. Can I request money from someone who is not a PPPay.com member?
Yes. As above, enter the counterparties email address and the amount you are requesting and PPPay.com will do the rest. Note. Once the new member has validated their card the funds sent to you will automatically be released for you to accept or decline.
5. Why does the sender have to complete the verification check before I can accept the funds
The security verification check is a necessary one off feature. This allows us to confirm that the sender is who they say they are, and avoids you receiving charge backs. You can still receive and accept payments instantly from existing verified users. The sender is required to login to their account and confirm the verification fee. They can check this with their card issue on the telephone/online or await the arrival of their statement. Payment sent to an existing member cannot be retrieved by the sender. Funds will be released once the sender has confirmed the verification check. If a sender does not verify their card funds will be returned to the sender after a 30 day (30 days for internal payments) period if no chargeback has been issued for fraudulent use of the card.

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